Return & Refund

Nani Hassan Refund & Return Policy

Your Satisfaction is Our Priority
At Nani Hassan, we are committed to providing you with a seamless shopping experience. If you are not completely satisfied with your purchase for any reason, we offer a straightforward return and exchange process in accordance with the policy outlined below:

1. 7-Day Return Window
   You may request a return or exchange within 7 days from the date you receive your order.
   Requests submitted after the 7-day period will unfortunately not be eligible for a return or refund.

2. Conditions for Returns
   To be eligible for a return, your item must meet the following criteria:
   The item must be unused, unopened, and in the same original condition and packaging as received.
   All original tags, accessories, and user manuals must be included in the return package.
   Proof of purchase or the original Order ID must be provided.
   Note on Excluded Items: For hygiene, health, and safety reasons, opened cosmetics, skincare, or personal care products cannot be returned or exchanged unless they are defective or damaged upon arrival.

3. How to Initiate a Return
   To start a return request, please follow these steps:
   Contact Support: Send a message to our support team via [WhatsApp / Email] containing your Order ID and a photo of the item you wish to return.
   Review & Approval: Our team will review your request and issue an approval within 24 to 48 hours.
   Item Retrieval: We will arrange a courier pickup from your delivery address or provide a return shipping label for you to drop off at a nearby courier branch.

4. Refund Process & Timelines
   Once your returned item is received at our warehouse and inspected, we will notify you regarding the approval status of your refund.
   Online Payments (Credit/Debit Cards): Refunds will be credited back to the original payment method within 3 to 7 business days (depending on your bank).
   Cash on Delivery (COD): Refunds will be issued as Store Credit (usable anytime) or transferred via Bank Transfer / E-Wallet.

5. Return Shipping Fees
   Store Error or Defective Item: Nani Hassan will cover all return shipping costs in full.
   Change of Mind / Customer Request: The customer is responsible for the shipping fees incurred to return the product to our warehouse.
   Have Questions?
   Our Customer Support team is always here to help.
   Email: dr.abdoullah@gmail.com
   WhatsApp: +201092288277
   Working Hours: 24/7